Podcast: Grocery retail strategy and execution that grows shopper loyalty

Brick Meets Click's David Bishop discusses insights form The State of the US eGrocery Market: Understanding the Online Shopper: Q4 2020 report with Sylvain Perrier and Mark Fairhurst of Mercatus and explains why asking the right questions to "interrogate" the results is key.

See why many of the issues today's grocers face with their online grocery business are strategic vs operational - plus what to expect more of in 2021. Listen below